When you contact us for help, training, or IT support, you can be confident that your needs will be addressed by a qualified consultant. We know that quickly resolving your support and training requests is essential to your operational efficiency and ability to provide high-quality patient care.
We are here to support you with your software needs, from day-to-day support to training and beyond. We are not just your vendor, we are your partner.
Sometimes your issues may be traced to a hardware, internet, third party vendor, or hosting problem. Our team will help navigate and troubleshoot issues with other vendors on your behalf.
Selecting a flexible EHR that meets your organization's needs is an important first step. However, the real work begins after the EHR has been chosen. We have decades of experience and know that a one-size-fits-all implementation approach does not work. Our experienced Professional Services team has a deep understanding of every aspect of an EHR implementation, so we can ensure that your implementation runs smoothly.
MDS is a company that provides consultative software support for the AdvancedMD, athenahealth, and CareCloud EHR software systems. We also provide Prime Suite help desk support to hundreds of organizations nationwide.
We are different from our competitors in that we do not utilize a traditional Tier 1 software support model. Instead, we connect you directly with an experienced EHR software consultant when you need help. This means that you get back to work faster.
We offer guaranteed response times, unlimited flat-fee support, and 24/7 emergency support. Our support consultants answer 99% of calls in under 20 seconds.
Our EHR training programs are flexible and tailored to your specific needs. We will work with you to assess your current workflow and identify areas where the EHR can help you improve productivity, efficiency, and usability. Our consultants have a deep understanding of EHRs and how they can be used to improve patient care. We can help you with training for front office staff, back office staff, providers, and clinical staff.
We also create a disaster recovery plan as per the system's requirements to ensure the work continuity.
This can enhance the IT reliability and uptime which will improve the efficiency and reduce the costs.
From VoIP and PBX systems to traditional phone lines, we provide a range of options which suits your business. You can also enjoy the power of our cloud-based telephony. With our service, you can integrate voice, video, messaging, and conferencing into a single, easy-to-use platform.
We offer Cloud Hosting, Data Storage and Backup, Cloud Applications, Cloud Security and much more.
We are on the mission to make medical care just one click away.
Our expert technicians can handle all the intallation and configuration of your devices. We assure to keep your hardware infrastructure reliable and secure.
We promise to provide you with a reliable network solutions which will be tailored as per your needs.